Contact us

If you need our help, The Pools Customer Support team is on hand to provide it.

You can contact us in a number of ways:

• Email us at: support@thepools.com (please keep your personal account information safe, it isn’t necessary for you to include any confidential information or private login details, such as your password, in your email).

• Call us on 0800 093 3013

• Write to us at Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA

Please note that from Thursday 18th July 2019 at 6pm until Friday 19th July 2019 at 8.30am the Contact Centre will be closed. We would like to apologise if this causes any inconvenience.

Please note that calls to our Customer Support team may be recorded for training, monitoring and security purposes.